absurd
Despite her meticulously planned, zero-waste, artisanal kombucha business having 99 glowing five-star reviews, Brenda (the HR one, still) can't stop obsessing over the one solitary one-star review that said her 'Passionfruit Ponderings' flavor tasted like 'fermented despair and broken dreams.' She spends all her time trying to contact that single reviewer.